PENINGKATAN KUALITAS PELAYANAN ADMINISTRASI PERNIKAHAN DIKANTOR URUSAN AGAMA KECAMATAN PARINGIN SELATAN KABUPATEN BALANGAN
Keywords:
Service Quality, Religious Affairs OfficeAbstract
This research aims to determine the quality of service at the South Paringin District Religious Affairs Office. The research method used is qualitative with a qualitative descriptive research type. seen from the measurement of service quality dimensions at the South Paringin District Religious Affairs Office, it is quite good, this can be seen from: Tangible can be categorized as quite good, the Paringin District Religious Affairs Office has provided adequate service facilities. There are several facilities that are lacking, such as televisions, fans and chairs in front of KUA, Reliability can be categorized as good, seen from the ability of South Paringin KUA employees to provide services in creating the promised services accurately, quickly and responsively, Responsiveness can be categorized as quite good, seen from how the South Paringin District KUA is responsive in providing services. but they were less alert, because there were still many catin groups left standing in the queue for the wedding ceremony. Assurace could be categorized as good and
Downloads
References
A.S. Moenir. 2010. Manajemen Pelayanan Umum di Indonesia. Jakarta: Pembaruan Aksara.
Anoim (2017). Pengertian Observasi dan Wawancara. (online). Tersedia: http://gudangilmukita212.blogspot.com/2017/12/pengertian-observasi-dan-wawancara.html
Hardiyansyah, 2018, Kualitas Pelayanan Publik. Yogyakarta; Gava Media.
Moh Idris Ramulyo, Tinjauan Beberapa Pasal Undang-Undang Nomor 1 Tahun 1974 dari Segi Hukum Perkawinan Islam, Jakarta: PT. Bumi Aksara, 2002.
Mukarom, Zaenal. 2015. Manajemen Pelayanan Publik. Bandung: Cv Pusaka Setia
Mulyana, Deddy.2013. Metodologi Penelitian Kualitatif. Bandung: PT Remaja Rosdakarya Offset
Nasution, Nur. 2015 Manajemen Mutu Terpadu (Total Quality Management). Bogor: Ghalia Indonesia.
Rusnadi, 2014.Kualitas Pelayanan Inseminasi Buatan (IB) di Dinas Peternakan dan Perikanan di Kabupaten Hulu Sungai Tengah.Tesis Pascasarjana Universitas Lambung Mangkurat. Tidak diterbitkan.
Riduan, Akhmad.2013. Administrasi Publik, Banjarmasin: Pustaka Banua
Sugiyono. 2014. Metode Penelitian Kuantitatif Kualitatif Dan R & D, Bandung: Alfabeta CV.
Jurnal
Alifia, Ala Nur. 2015. “Kualitas Pelayanan Pencatatan Nikah di Kantor Urusan Agama (KUA) Kecamatan Sukolilo Surabaya” dalam Publika Vol. 3, No. 6.
Djadjuli, Didi R. 2019. “E-Goverment dalam Merealisasikan Pelayanan yang Berkualitas” dalam Dinamika : Jurnal Ilmiah Ilmu Administrasi Negara e-ISSN 2614-2945 Volume 6 Nomor 4.
Hurriyah, Nurfadilah Fajri 2018. “Kualitas Pelayanan Pencatatan Nikah di Kantor Urusan Agama Kecamatan Galesong Utara Kabupaten Takalar”. Retrievied from http://eprints.unm.ac.id/10177/
Yusribau, Muhammad. 2014. “Analisis Kinerja Pelayaan Publik pada KUA Kecamatan Dullah Selatan Kota Tual (Studi di Bidang Pelayanan Pencatatan Nikah)” dalam Jurnal Administrasi Publik dan Birokrasi Vol. 1 No. 2 (hlm. 22-32).
Sumber Perundang-undangan
Undang-Undang Nomor 1 Tahun 1974 tentang Perkawinan
Undang-Undang No. 25 tahun 2009 tentang Pelayanan Publik
Undang-Undang Nomor 32 tahun 1954 tentang Pencatat Nikah, Talak, dan Rujuk."
Peraturan Menteri Agama Undang-Undang Nomor 11 tahun 2007 tentang Pencatatan Nikah.
Peraturan Menteri Agama Undang-Undang Nomor 20 tahun 2019 tentang Pencatatan Nikah.
Peraturan Menteri Agama Republik Indonesia No.34 Tahun 2016 Tentang
Peraturan Menteri Agama Republik Indonesia No. 11 thn. 2007 tentang pencatatan pernikahan.
Organisasi dan Tata Kerja Kantor Urusan Agama Kecamatan.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2023 SENTRI: Jurnal Riset Ilmiah
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
