Analisis Good Governance dalam Pelayanan Dispensasi Persetujuan Bangunan Gedung pada Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kabupaten Sleman
DOI:
https://doi.org/10.55681/jige.v5i4.3458Keywords:
good governance, UNDP, PBG dispensation serviceAbstract
The Sleman Regency Government delegates the authority to organize licensing to the Investment and One-Stop Integrated Services Office of Sleman Regency, one of which is the Building Approval Dispensation Service (PBG). This service is very specific because it is not subject to a fee for applicants. The ease of requirements provided by the local government should encourage community participation. This can be seen from the governance that has been implemented in the agency. The study was conducted to analyze the application of good governance principles according to the United Nations Development Program (UNDP) to the implementation of these services and to determine the supporting and inhibiting factors in the service. The method used is qualitative descriptive with purposive sampling. The results of the study show that the principles of good governance: rule of law, transparency, responsiveness, fairness, effectiveness and efficiency, and accountability, are categorized as good. Meanwhile, the principles of participation, consensus orientation, and strategic vision are still less than optimal in their achievements. However, overall, the implementation of good governance has been running well in PBG dispensation services, with the Community Satisfaction Index (IKM) in 2023 reaching a value of 88.22.
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