Improving Performance Through Emotional Intelligence and Organizational Climate: Motivation as An Intervening Variable

Erni Yuningsih; Samsuri; Alifia Ayu Febrianti

doi:10.55681/jige.v5i3.3386

Authors

Erni Yuningsih Management Study Program, Faculty of Economics and Business, Universitas Djuanda, Bogor, Indonesia
Samsuri Management Study Program, Faculty of Economics and Business, Universitas Djuanda, Bogor, Indonesia
Alifia Ayu Febrianti Management Study Program, Faculty of Economics and Business, Universitas Djuanda, Bogor, Indonesia

DOI:

https://doi.org/10.55681/jige.v5i3.3386

Keywords:

Emotional Intelligence, Organizational Climate, Employee Performance, Motivation

Abstract

A company's success hinges on the performance of its employees and the organization itself. Several factors affect performance, including emotional intelligence, organizational climate, and work motivation. The research was driven by the persistently low performance of hotels, as evidenced by the need to improve hotel occupancy rates and numerous complaints about the service provided by hotel employees. These issues are believed to be linked to low emotional intelligence, poor organizational climate, and insufficient employee work motivation. Consequently, this research aims to assess the influence of emotional intelligence and organizational climate on employee performance and explore how emotional intelligence and organizational climate indirectly affect performance through motivation. The sample selection technique utilized a simple random sampling method with a sample size of 100 respondents. The analysis technique employed the path analysis method. The research findings indicate that emotional intelligence, motivation, and organizational climate have an impact on motivation. Emotional intelligence, organizational climate, and motivation directly influence employee performance. Motivation serves as a mediator between emotional intelligence and employee performance. Additionally, motivational variables act as mediators between organizational climate and employee performance.

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